FAQ

Q1: Will you attend the fair to show your products?

A1: Yes, we attended CPHI Shanghai.

Q2: How long it takes you to provide the designing options for us?

A2: It usually takes 3–5 business days to deliver a complete design scheme.

Q3: What is your products standardization?

A3: Our equipment strictly conforms to the DIN28136 standard.

Q4: How do you pack the equipment?

A4: We pack the equipment in robust export-standard wooden cases to ensure safe transport.

Q5: Can you design the equipment according to our size?

A5: Yes, we can fully customize the dimensions according to your specific requirements.

Q6: How many years have your company made this kind of equipment?

A6: We have 20 years of professional experience in manufacturing this equipment.

Q7: Which certificate do you have for your equipment?

A7: We are certified with ISO9001, ISO14001, and BV.

Q8: How many staffs do you have in your factory?

A8: We have a team of 50 employees.

Q9: Do you have any real project pictures of the equipment?

A9: Yes, we can provide photos and videos of real completed projects.

Q10: How far is your factory from the airport?

A10: It is about 100 km from the airport (approx. 1 to 1.5 hours' drive).

Q11: Do you provide free spare parts ?

A11: Yes, we can provide essential spare parts free of charge.

Q12: What is the age range for your products?

A12: The suitable age range is above 10 years old.

Q13: Do you have detailed and professional installation manual?

A13: Yes, a detailed and professional installation manual will be provided with the shipment.

Q14: If OEM is acceptable?

A14: Yes, OEM service is fully supported.

Q15: Are you a trading company or a manufacturer?

A15: We are a direct manufacturer with our own factory.

Q16: How long is your delivery time?

A16: Our lead time is usually 15–30 days depending on the order volume.

Q17: How many production lines in your factory?

A17: We have 3 production lines.

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